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Desktop training

The Chartered Society of Physiotherapists (CSP), London, wished to improve productivity and results of staff by teaching them to use Microsoft Office applications more effectively in their roles. This project involved the development and delivery of needs based training programmes, and included:

  • Familiarisation with the company systems
  • Looking at outputs required by the organisation
  • Assessing trainee needs
  • Development and delivery of classroom training and individual coaching in
    o Outlook
    o Word
    o Excel
    o PowerPoint
    o Access
    o Intranet
  • Evaluation of the training
  • Feedback to managers
 Feedback to managers... 

"I really enjoyed the session and asked lots more questions than I would have done usually, as I did not feel the intimidation often felt when there are a large amount of people included in training sessions. I would recommend it to anyone else who may having a training need that needs addressing."