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Desktop training The Chartered
Society of Physiotherapists (CSP), London, wished to improve productivity and
results of staff by teaching them to use Microsoft Office applications more effectively
in their roles. This project involved the development and delivery of needs based
training programmes, and included: - Familiarisation
with the company systems
- Looking at outputs required
by the organisation
- Assessing trainee needs
- Development
and delivery of classroom training and individual coaching in
o Outlook
o Word
o Excel
o PowerPoint
o Access
o Intranet - Evaluation
of the training
- Feedback to managers
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